Can everyone use your service?
Accessibility is not simply about ramps, websites or meeting legal requirements. It is about whether people can find your service, understand it, enter it, communicate with staff and get the support they need.
Barefoot reviews the whole experience from a disabled person’s point of view. We identify where people are excluded, confused or required to work harder than everyone else.
We follow the person, not the checklist
A service can pass an accessibility checklist and still be difficult to use. We examine the complete journey:
- Finding information and making first contact.
- Booking appointments or completing forms.
- Entering and moving around buildings.
- Using websites and digital services.
- Communicating with staff.
- Requesting reasonable adjustments.
- Understanding decisions and next steps.
- Making a complaint or giving feedback.
Our reviews can include site visits, document and website reviews, interviews, observation, access testing and consultation with disabled people.
Practical improvements you can use
You receive a clear account of what works, what creates barriers and what should change. Recommendations are prioritised so that you can distinguish immediate improvements from longer-term investment.
We can also help create the practical resources your service needs, including:
- An access guide explaining what people can expect before they visit.
- Easy Read information.
- Large-print and plain-English materials.
- Audio versions of essential information.
- Accessible Word and PDF documents.
- Captioned or transcribed video content.
- British Sign Language content.
- Alternative formats and communication choices.
- Staff guidance on reasonable adjustments and inclusive communication.
- Accessible forms, booking processes and feedback routes.
Accessibility should not depend on someone being confident enough to ask for help. We help organisations design access into the service from the beginning.
Want to know where people encounter barriers? Ask Barefoot to review your service →